Please read the following terms carefully.
You cannot contact emergency services though the app. In the event of an emergency, or if you have a condition that you know will require a physical examination, or if you think you have a condition that requires urgent medical advice, diagnosis, or treatment, please dial 911 on your telephone or seek care from your local emergency room, urgent care, or other first responders immediately.
The digital health tools (defined below) are not designed to provide medical diagnosis, advice, or treatment. You should discuss all information received through the digital health tools with your physician before making any medical decisions, including starting, stopping or modifying any medication or other treatment or care plan.
If you sign up to receive electronic protected health information (ePHI) via email and/or push notifications, you accept certain risks, including transmission to the wrong recipient or interception and access by a third party, which may result in harm to you. It is your responsibility to configure your device settings appropriately if you do not wish to receive email and/or push notifications that may contain ePHI. You may opt-in or opt-out at any time to receive these types of communications.
The app is intended for users all our the world. Access to the app from countries or territories or by individuals where such access is illegal is prohibited.
The App is offered and available to users who meet all of the following conditions:
By using this App, you represent and warrant that you are of legal age to form a binding contract with us and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the App.
Clinical Services are offered by Company and available to patients who meet all of the following conditions:
You hereby certify that you are physically located in one of the states in which Company (as defined in Appendix A) provides Clinical Services. You acknowledge that your ability to access and use the Clinical Services is conditioned upon the truthfulness of this certification and that the Providers you access are relying upon this certification in order to interact with you.
You acknowledge that it is your responsibility to enter your information into the App accurately and in English in order to access our services. If you need to use the App in Spanish, your mobile device needs to be set to Spanish (and, if it was not already set in Spanish, you need to re-start the App).
You acknowledge that a virtual consultation may not be the appropriate course of treatment for your particular healthcare needs. Medical services rendered by a Provider are subject to their professional judgment. Any information or advice received from a Provider comes from the individual Provider. You and your individual Provider are solely responsible for all information and/or communication sent during a virtual consultation or other Clinical Services communication.
Virtual consultations with Providers are not intended to replace your relationship with your existing primary care physician and are not a substitute for regular use of your primary care physician. Virtual consultations cannot be used for any service that must be provided to you by your regular physician as an in-office follow up to an in-office visit, at no additional charge to you or your health care plan, as required by your health care plan.
Any clinical information provided as part of a virtual consultation becomes part of your legal medical record. Virtual consultations are provided in real-time. Accordingly, no audio or video recordings are maintained or stored in your legal medical record. You agree to provide accurate information about yourself for your legal medical record. Use of your legal medical record by your Provider is governed by our Notice of Privacy Practices. It is your responsibility to confirm any third party information, or information regarding a minor child of whom you are a parent or legal guardian, in your medical record.
Any prescriptions ordered by Providers are subject to state regulations and prescriptions may not be available in your state. In the event that a Provider does prescribe a medication, he/she will limit the supply based on state regulations and will only prescribe a medication, as determined appropriate in his/her sole discretion and professional judgment. There is no guarantee that a prescription will be written.
Any prescriptions that you acquire from a Provider shall be solely for your personal use. You should fully and carefully read all provided product information and labels and contact a physician or pharmacist if you have any questions regarding any prescription that you acquire from a Provider.
The Digital Health Tools in the CallGPNow App may include Symptom Checker (also referred to as Chatbot), Healthcheck, Health Assessment, and/or Monitor. Symptom Checker (also referred to as Chatbot) is a symptom checker that provides information about possible matching conditions based on the symptoms you input. Healthcheck generates a “digital twin” and report based on information you input compared with general statistical information and risk factors, and provides wellness tips and health insights for a healthy lifestyle. Health Assessment is a data collection tool used to assist CallGPNow Care Advisors in gathering information needed to optimize your healthcare experience. Monitor contains features that can help you achieve and sustain a positive mental outlook and healthier lifestyle by self-tracking your mood, activity, and other wellness indicators. You are responsible for reviewing the support materials in the Me tab prior to using the Digital Health Tools to assess whether the Digital Health Tools are suitable for your health information needs.
You may be able to access certain additional Digital Health Tools through the CallGPNow app related to COVID-19.
Monitor provides information about COVID-19 to help you understand when you might need medical advice, and provides tips to help you look after yourself.
If you sign up for a COVID-19 Care Plan, you can track your symptoms in Monitor and receive reminders and self-care information. If you sign up for a Care Plan, you accept the risk of electronic protected health information (ephi) being communicated to you via email.
Live Chat, if available, allows you to chat with a support agent who can answer general, non-medical questions you have about COVID-19 and help you make decisions about seeking appropriate medical care.
Information provided by these additional COVID-19 Digital Health Tools is sourced from the Centers for Disease Control and Prevention, the World Health Organization, and available practice guidelines.
Monitor may also provide access to a Mood Tracker, which allows you to self-track your mood over time. It is not monitored by a clinician and is not intended to be used for diagnostic or treatment purposes.
Additionally, Monitor may provide you with the option of setting up push notification medication reminders for yourself, to help you remember to take your medication(s). If you set up medication reminders, you accept the risk of receiving unencrypted health information, which could be seen by others. If you use this feature, you are solely responsible for taking your medication(s) according to the prescribed dose and frequency, and you agree that we shall not be liable for any outcome in connection with your use of and reliance on medication reminders.
We reserve the right to withdraw or amend the App, and any service or material we provide on the App, in our sole discretion without notice. We will not be liable if for any reason all or any part of the App is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the App, or the entire App. We reserve the right to suspend, discontinue or deny your access to and use of the App for any lawful reason.
You are responsible for making all arrangements necessary for you to have access to the App. Our services are accessed remotely using the internet, data networks, and devices which can access the internet and which can operate the App and our website (“Infrastructure”). We make the App and our website available for access using Infrastructure, but are not responsible for Infrastructure ourselves. The App operates only on iPhone version 5S or higher running IOS 11 or higher, or Android-enabled phones running Android v5.0 or higher. CallGPNow reserves the right to update the IOS and Android versions supported, and to discontinue supporting older versions of IOS or Android, at any time. The App requires a consistent 4G or faster data connection and does not operate reliably on 3G, GPRS or EDGE connections. If you wish to use the App, you should ensure you have an internet-enabled device and a sufficient internet connection available. You acknowledge that technical or security threats or issues affecting the Infrastructure may require us to suspend our services in order to ensure they are secure and/or operating optimally.
You are responsible for ensuring the security of the Infrastructure you use to access the App. We strongly recommend that if you are using a wireless network to access the App, you avoid use of public wi-fi facilities in favor of a personal wi-fi connection, and that the wireless network is secured with at least WPA-2 security. We recommend that the device from which you access the App is password protected, set to lock after a short period of inactivity, and protected with suitable security features.
Certain features of the App may permit you to upload content to the App, such as photos and other types of works (“User Content”). You retain any copyright and other proprietary rights that you may hold in the User Content that you post to the App.
By providing User Content to or via the App, you grant us a non-exclusive, irrevocable, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, and distribute your User Content in connection with providing our services to you.
We disclaim any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the App.
We do not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the App by its users. You acknowledge and agree that we reserve the right to, and may from time to time, monitor any and all information transmitted or received through the App for operational and other purposes. If at any time we choose to monitor the content, CallGPNow still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used.
CallGPNow® and the heart shape logo with the colors blue, aqua, purple and magenta swirled together are registered trademarks and service marks owned by CallGPNow Partners Limited, and are used by its affiliates and licensors. All related names, logos, product and service names, designs and slogans are also trademarks of CallGPNow Partners Limited or its affiliates. You must not use any such marks without the prior written permission of CallGPNow. All other names, logos, product and service names, designs, and slogans on this App are the trademarks of their respective owners.
Additionally, you agree not to:
When you use the App or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices, alerts, prompts, information fields or other information through the App. We may also communicate with you through push notifications if you enable them on your mobile device. If you opt in to receive text messages, we may also communicate with you through text messages. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.
The App is not intended for children under the age of 13. If you are under 13 years of age, please do not use or access the App at any time or in any manner. By using the App, you affirm that you are 13 years of age or older. We do not seek through the App to gather personal information from or about children under the age of 13 without the consent of a parent or guardian.
We may update the content on this App from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the App may be out of date at any given time, and we are under no obligation to update such material.
You agree that we may collect, use, and share your personal information in connection with providing you the App and related services. By using the App or any of the services, you consent to us collecting and using technical information about the devices and related software, hardware and peripherals for services that are internet-based or wireless to improve our products and to provide any services to you.
Certain services may make use of location data sent from your devices. For information about how to turn off this functionality, please consult the location services settings for the App on your device. If you do not turn off this functionality, you consent to our transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based services.
You must not:
If the App contains links to or otherwise provides access to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party sites or resources linked to or otherwise accessible via this App, you do so entirely at your own risk and subject to the terms and conditions of use for such sites or resources.
We may send you links to or otherwise provide access to materials, resources, and/or other content from Healthwise® within the App or via SMS text and/or email. Use of Healthwise® materials, resources, and content is subject to the Healthwise® terms and conditions of use located. We may provide tools through the App that enable you to export information to third party services. By using one of these tools, you agree that we may transfer that information to the applicable third party service. Third party services are not under our control, and, to the fullest extent permitted by law, we are not responsible for any third party service’s use of your exported information.
You understand that we cannot and do not guarantee or warrant that the App will be free of viruses or other destructive code. To the fullest extent provided by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the app or any services or items obtained through the app, or through any sites or resources linked to it.
Your use of the app, its content, output, and any services obtained through the app is at your own risk. The app, its content, output, and any services obtained through the app are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither we nor any person associated with us makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the app, its content, output or any services obtained through the app.
To the fullest extent provided by law, the company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
To the fullest extent permissible under applicable law, in no event will we, our affiliates, or any of our or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the app, any apps linked to it, any content on or output of the app, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. For the avoidance of doubt, in no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on the app, any apps linked to it, or any content on or output of the app.
The limitation of liability set out above does not apply to liability resulting from our gross negligence or wilful misconduct.
This section (“limitation on liability”) does not affect any liability that cannot be excluded or limited under applicable law.
The agreement for our services is between you and us, and no other party. There are no intended third party beneficiaries of this agreement.
You can always give us feedback by contacting us at email@example.com. If you have a complaint about our services, we would like to resolve it as soon as possible. Please tell us about your complaint as soon as you can so that we can do this. We may ask you for certain details about you and your complaint in order to address it. Please provide these as soon as you can so that we can resolve your complaint quickly.
All other comments, requests for technical support, and other communications relating to the App should be directed to: firstname.lastname@example.org.